FAQs
What items do you accept?
We accept quality preloved women's and children's clothing from well-known brands in excellent condition. We focus on pieces that are current, stylish, and likely to sell well.
Unfortunately, we do not accept fast fashion brands, heavily worn items, or clothing with stains, damage, excessive pilling, or missing parts.
How does consignment work?
Simply get in touch with photos of your items. If they're a good fit, we'll arrange drop-off or shipping.
Once received, we take care of:
- Pricing
- Photography
- Listings
- Customer enquiries
- Packaging and shipping
When your item sells, you'll receive your share of the sale price.
What commission do you charge?
For items sold through our social media and website, sellers receive 60% of the sale price and Preloved Kapiti retains 40%.
For items sold at markets, proceeds are split 50/50 to help cover stall fees, setup, and event costs.
How and when do I get paid?
Payments are made once your items have sold and payment has been received from the buyer.
You'll receive a summary of your sold items along with your payout.
Do you accept clothing from anywhere in New Zealand?
Yes! We happily accept items from throughout New Zealand. Items can be couriered to us if you're not local to the Kāpiti Coast.
Do you return unsold items?
Yes. If items do not sell, we can arrange collection or return shipping at the seller's expense.
Alternatively, with your permission, unsold items can be donated to a local charity.
How do you price items?
We consider:
- Brand
- Original retail value
- Condition
- Age and style
- Current market demand
Our goal is to price items fairly so they sell while still achieving the best return possible for the seller.
What condition should my items be in?
Items should be freshly washed and in excellent preloved condition.
We do not accept items with:
- Stains
- Holes
- Excessive pilling
- Broken zips
- Missing buttons
- Significant wear
How much is shipping?
Shipping is calculated at checkout and varies depending on the size of your order and your location within New Zealand.
Can I return an item?
As Preloved Kapiti sells second-hand goods, we do not offer returns for change of mind.
If an item has been incorrectly described, please contact us within 48 hours of receiving your order and we'll work with you to find a solution.
Do you hold items?
Unfortunately, we cannot hold items without payment. Popular pieces often sell quickly, so we recommend purchasing as soon as possible to avoid missing out.
How often do you add new stock?
New arrivals are added regularly throughout the week.
Follow us on Instagram @preloved.kapiti to see the latest arrivals, styling inspiration, and behind-the-scenes updates.
Still have a question?
We'd love to help.
📧 Get in touch via our Contact page or send us a message on Instagram @preloved.kapiti.